Customer Satisfaction Survey

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Client	Date
Contact	Department	phone
Responsible

ITEM	ASPECTS
	COURTESY: It was shown politeness and cordiality
	RECEPTIVITY: Requests, complaints and suggestions were answered
SERVICE	QUALITY: It was quick and effective
	CORDIALITY: Emergencies were taken care with agility and without difficulty
	PROMPTITUDE: It was shown willingness to help

	QUALITY: It met the expectations
PRODUCTS	SPECIFICATIONS: They met the specified requirements
	PACKAGING: It guaranteed protection and movement

	DELIVERY TIME: It occurred on the scheduled date
	SUPPORT AND PROGRESS: It was developed with knowledge and agility
COMMERCIAL	CONTACT: The contact frequency was satisfactory
	TECHNIQUE: The representatives showed knowledge and mastery regarding the dealt subjects
	PERFORMANCE: It met the existing necessities

	CONTACT: It met the expectations of the after-sales service
	COMPLAINTS: They were answered and solved
AFTER-SALES SERVICE	CUSTOMER SERVICE: It worked conveniently
	TECHNICAL SUPPORT: It met the demanded requirements
	QUICKNESS: The time to solve the problems was...